Frequently asked questions

Yes. When someone calls your Right Hand number, they hear a short greeting and leave a voicemail. Right Hand transcribes it, sends an AI reply via text to the caller, and notifies you with the full transcript — no missed leads.

Two things happen at once: Right Hand fires a 🚨 URGENT alert to your phone with the caller's exact message and what the AI is about to reply — and holds that reply as a draft for your approval. Over 30 keywords trigger it: "flooding", "no heat", "gas leak", "burst pipe", "carbon monoxide", and more. The AI gives safety instructions and tells the customer you've been alerted — it never says "on our way" or commits to an arrival time. That's your call.

Right Hand handles it. The image goes directly to Gemini's vision model, which reads it and replies with context — "Looks like a corroded ½″ copper gate valve, standard swap, roughly 45 min" — then books the job from there. No more back-and-forth figuring out what the work even is.

Right Hand stops the automated flow completely and texts you the exact message: "Jones is asking about PEX-A vs PEX-B — reply with your answer and I'll send it." It never guesses on price, scope, or materials. Reply back and it formats and sends your answer for you.

Text your Right Hand number from your personal phone — Right Hand knows it's you. Commands like "Smith done invoice $1,850", "Jones paid venmo $850", "Jones partial $500", "mute Peterson", or "today" all work. So does messy real-world language: "bill Mike for yesterday", "oak is done", "the water heater lady". If two contacts match the same name, Right Hand asks which one before acting. No app, no logging in.

No. Every booking checks your Google Calendar for conflicts before the reply goes out. Concurrent requests for the same slot use database-level locking — the first confirmation wins and the second contact gets a hold message. Same-day jobs also get a drive-time check: if two jobs are 45+ min apart, you get a heads-up before you're already on the road.

Right Hand eases you in automatically. Week 1 — every reply is drafted and sent to you for approval, so you see exactly how it handles your customers before anything goes out. Week 2 — scheduling and clarifications go automatically, but invoices still need your sign-off. Month 2 — full autopilot. Text "draft mode on" anytime to go back to reviewing everything.

Yes — for common jobs like water heater replacement, Right Hand automatically starts a guided intake conversation. It asks the homeowner for tank size, requests a photo of the unit and serial number, and asks if they're interested in going tankless. When it's done, you get a clean summary text with everything you need to quote — no phone tag required.

Text "Jones paid" or "Jones paid venmo $850". Right Hand marks the invoice paid, records the method, stops reminder messages, and confirms back to you. For partial payments, text "Jones partial $500" — it records what was received, shows the remaining balance, and you can text "send balance Jones" to send a reminder.

Text "mute [Name]" and Right Hand goes silent for that contact — it still logs messages but sends nothing. Text "unmute [Name]" to resume. Or text "draft mode on" to review every reply before it goes out. No dashboard needed.

Usually 5–15 seconds. Fast enough that most GCs and homeowners don't realize it's automated.

No. They call or text your number like they always have. Nothing to download, nothing to sign up for.

No. Text "Smith done invoice $850" and your customer gets a payment link instantly — Venmo, Zelle, Cash App, or a Stripe card link if you're connected. Works on day one with zero integrations required.

Plumbing, HVAC, Electrical, Carpentry, Roofing, Concrete, and general contracting. Pipeline stages and guided intake workflows are tailored per trade — and fully customizable from settings.

Yes. All numbers are A2P 10DLC registered with proper opt-in and opt-out handling. Customers text STOP at any time to opt out permanently. Contractor numbers are provisioned and registered on your behalf.