Frequently asked questions

That's a fear worth taking seriously, so the design answers it three ways. First, you see it before your customers do: week one, every reply is texted to you for approval before it sends - approve with one letter, or type your own version. Second, it stays in its lane. It never negotiates price, never quotes a number you didn't approve, never commits to an arrival time on an emergency, and never guesses on materials or scope - anything in that territory stops and gets handed to you with the exact message. Third, it reads like a competent office person, not a chatbot: short, direct, no corporate padding, replies in 5-15 seconds.

It texts as your business, not as you personally, and it never claims to be a human. In practice almost nobody asks - they get a fast, useful answer and book the job. If someone does ask directly, it doesn't lie about what it is. That's deliberate: a customer who feels tricked is a worse outcome than a customer who knows your office runs on software. You can also step in at any point - text "mute [Name]" and it goes quiet for that person while still logging everything they send.

It hands the conversation to you instead of guessing. Price negotiation, technical materials questions, scope changes, anything touching liability - it stops the automated flow and texts you the exact message with context. You reply in plain English from your phone and it formats and sends your answer. Guessing on your behalf is the one thing it is built not to do.

Right Hand eases you in automatically. Week 1 - every reply is drafted and sent to you for approval, so you see exactly how it handles your customers before anything goes out. Week 2 - scheduling and clarifications go automatically, but invoices still need your sign-off. Month 2 - full autopilot. Text "draft mode on" anytime to go back to reviewing everything.

Never. Every price a customer sees is on a proposal or invoice you approved. Your Price Book (Settings -> Price Book) is for YOU: text "proposal Smith water heater" with no amount and Right Hand texts you back your own price range plus what you charged on similar past jobs - then you pick the number. Money-sending commands always confirm first: "Reply 1 to send, 2 to cancel."

Yes. The moment someone calls your Right Hand number, they get a text back ("Sorry we missed your call - text us right here") and hear a short greeting that says a text is waiting. If they leave a voicemail, it gets transcribed and answered by text too, and you get the transcript. Either way, the caller lands in a real conversation instead of a dead voicemail box.

Yes - forward it. Set up conditional call forwarding on your current phone (a 5-minute carrier code; the exact dial codes for Verizon, AT&T, and T-Mobile are in Settings under "Catch Missed Calls") and every call you don't answer rolls to Right Hand, where the caller gets an instant text back. Your number stays yours, and nothing you answer changes at all.

Two things happen at once: Right Hand fires a 🚨 URGENT alert to your phone with the caller's exact message and what the AI is about to reply — and holds that reply as a draft for your approval. Over 30 keywords trigger it: "flooding", "no heat", "gas leak", "burst pipe", "carbon monoxide", and more. The AI gives safety instructions and tells the customer you've been alerted — it never says "on our way" or commits to an arrival time. That's your call.

Right Hand handles it. The image goes directly to Gemini's vision model, which reads it and replies with context — "Looks like a corroded ½″ copper gate valve, standard swap, roughly 45 min" — then books the job from there. No more back-and-forth figuring out what the work even is.

Right Hand stops the automated flow completely and texts you the exact message: "Jones is asking about PEX-A vs PEX-B — reply with your answer and I'll send it." It never guesses on price, scope, or materials. Reply back and it formats and sends your answer for you.

Text your Right Hand number from your personal phone — Right Hand knows it's you. Commands like "Smith done invoice $1,850", "Jones paid venmo $850", "Jones partial $500", "mute Peterson", or "today" all work. So does messy real-world language: "bill Mike for yesterday", "oak is done", "the water heater lady". If two contacts match the same name, Right Hand asks which one before acting. No app, no logging in.

No. Every booking checks your Google Calendar for conflicts before the reply goes out. Concurrent requests for the same slot use database-level locking — the first confirmation wins and the second contact gets a hold message. Same-day jobs also get a drive-time check: if two jobs are 45+ min apart, you get a heads-up before you're already on the road.

Yes — for common jobs like water heater replacement, Right Hand automatically starts a guided intake conversation. It asks the homeowner for tank size, requests a photo of the unit and serial number, and asks if they're interested in going tankless. When it's done, you get a clean summary text with everything you need to quote — no phone tag required.

Text "Jones paid" or "Jones paid venmo $850". Right Hand marks the invoice paid, records the method, stops reminder messages, and confirms back to you. For partial payments, text "Jones partial $500" — it records what was received, shows the remaining balance, and you can text "send balance Jones" to send a reminder.

Text "mute [Name]" and Right Hand goes silent for that contact — it still logs messages but sends nothing. Text "unmute [Name]" to resume. Or text "draft mode on" to review every reply before it goes out. No dashboard needed.

Usually 5-15 seconds - faster than you could answer from under a sink. Nobody sits waiting, and nobody goes looking for the next contractor on Google.

No. They call or text your number like they always have. Nothing to download, nothing to sign up for.

No. Text "Smith done invoice $850" and your customer gets a payment link instantly — Venmo, Zelle, Cash App, or a Stripe card link if you're connected. Works on day one with zero integrations required.

Yes. If both are connected, you choose the default under Settings → Business Configuration → "How customers pay invoices": card link, QuickBooks email (QBO sends its own payable invoice), or both at once. You can also set it per customer by texting "bill Smith through quickbooks", or per invoice: "invoice Smith $500 by card". Payments reconcile either way - card payments close the QuickBooks invoice automatically.

Plumbing, HVAC, Electrical, Carpentry, Roofing, Concrete, and general contracting. Pipeline stages and guided intake workflows are tailored per trade — and fully customizable from settings.

Yes. All numbers are A2P 10DLC registered with proper opt-in and opt-out handling. Customers text STOP at any time to opt out permanently. Contractor numbers are provisioned and registered on your behalf.